You often hear the words “digital transformation” and “collaboration.” But what do they actually mean? What do they mean for the day-to-day running of your business?
Collaboration can’t happen without shared goals. When departments are siloed and unconnected, priorities can conflict. People are doing their best but may not be moving in the same direction.
Digital transformation is simply the use of technology to better reach business goals. This encompasses moving from analogue ways of doing things. Transitioning to tools that are more automated and connected.
Microsoft has been at the forefront of digital transformation and collaboration. Its Viva platform drives an improved employee experience. It does this through the use of AI, automation, cloud connectivity, and more.
It connects teams so they’re moving toward a shared set of goals. Employees align, whether someone works in the accounting department or customer support. Business leaders can look at Viva Goals as a way to solidify company objectives. They can then tie these objectives to meaningful targets for each department.
For example, say you have a corporate target to provide exceptional customer support.
This goal by itself is generic. It doesn’t connect to what teams need to do to make it happen. In Viva Goals, that target can have directives for various teams. Such as customer support reducing ticket resolution by 8 hours. This brings goals to a meaningful level and allows organisations to track progress.
Here are the key value-adds of using Viva Goals.
Viva Goals puts company goals and targets in a tangible form. There is a definition of success for teams and individuals. Work outcomes are directly connected to company-wide objectives.
Viva connects to other Microsoft Office 365 applications, making it easier to gather data insights. These insights help leaders more easily see goal progress. Employees stay focused on goals. This is because goals connect to their daily work targets. Rather than being something they hear at a company event, goals get infused into the workflow.
The integration with Teams keeps goals front and centre. Employees get recognised for meeting targets and helping the company achieve its goals. This keeps everyone engaged and moving together.
Microminder is the leading strategic IT business partner in the dental sector – we have been proudly supporting the dental community for over three decades.
We pride ourselves on building lasting relationships with our clients where they trust us with their IT strategy, implementation and ongoing support, allowing them to focus on patient care.
Our solutions, IT Support, Managed Services & VoIP Telephony are cost-effective and inspired by the latest technology, underpinned by market-leading technology partners such as Microsoft, Datto and Software of Excellence.
Microminder’s experts are passionate about technology and are always on hand to support and guide you, so please get in touch today:
Call us on 0208 799 6883 or follow us on social media.
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